All Antwerp Taxi drivers are excellently and professionally trained, have social characteristics and are perfectly attuned to you as a customer due to their years of experience. Their friendliness and helpfulness also play an important role in this. All our taxis are luxuriously furnished cars where you will not miss anything. Our cars are equipped with leather upholstery, air conditioning, DVD installation, navigation system and have spacious seats. You can always take a seat in a clean car.

Our employees at the taxi center are intensively trained in customer friendliness, planning and street knowledge, so you don’t have to worry about anything. The favorite taxi center in Antwerp for a very good reason!

Your ride is our concern!

General terms and conditions – Antwerp Taxi Centrale.

Contact details
Easy Vervoer Bv / Antwerp Taxi Centrale trading under the name Antwerp Taxi Centrale, Brusselstraat 51, 2018 Antwerp
TEL: 033 33 33 33
VAT: BE0663557303.

Article 1: Definitions

These general terms and conditions apply to the services performed in the context of taxi transport. Taxi transport is understood to mean the following:

Taxi transport: All agreed passenger transport by car, as established in the Flemish decree of 20 March 2020. The fare is agreed in advance or is determined by the use of the taximeter. The transport also includes getting in and out.

Transport agreement: The agreement concluded between the traveller/client and the carrier to provide taxi transport.

Taxi rank: A part of the public road that has been designated by the road manager as a taxi rank.

Passenger: The person being transported by the carrier.

Principal : The natural or legal person who enters into a transport contract with the carrier.

Assignment :

1. An order from a natural person to a carrier who is waiting for passengers at a taxi rank.
2. Any other instruction from a traveller/principal to the carrier.
3. Carrier: The natural person or legal entity, including the driver(s) of the car(s), who undertakes to transport persons by car.
4. Driver: The driver of the vehicle with which the taxi transport is carried out (the taxi driver) employed by the carrier, including other drivers of the vehicle who are not employed by the carrier but who do serve on its behalf in a means of transport belonging to the carrier or a means of transport made available to the carrier.
5. Baggage: Baggage which the passenger can easily carry, portable or wheeled, including live animals, and other objects permitted as baggage by the carrier.
6. Taximeter: The device in the car that indicates the fare according to the fixed rates. The taximeter must be visible.
7. Taxi: A vehicle that meets all legal requirements to be used as a taxi. The maximum number of seats for passengers in these cars is limited to 4 for a sedan and 8 for a minibus.

Article 2: Scope of application

These General Terms and Conditions apply to all transport agreements concluded between the traveller/client and the carrier.

Article 3: Conclusion of the transport contract

1. A contract of carriage is concluded by the acceptance of the carrier’s offer by the passenger.
2. If there is an order as referred to in Article 1 paragraph 6a, the carrier is obliged to accept this order, with the exception of the provisions of Article 4 paragraph 1.
3. The obligations of the carrier, including those in Article 7, also apply to the passenger who does not act as principal.

Article 4: Termination and Cancellation of the Carriage Agreement

1. The carrier has the right to immediately stop the continuation of the journey and thereby terminate the contract of carriage if the passenger causes such a nuisance that it cannot reasonably be expected that the carrier will continue to transport the passenger. In such a case, the carrier may instruct the passenger to leave the vehicle immediately.
2. In the case referred to in paragraph 1, the carrier is not obliged to compensate the passenger for any damage.
3. In the event of early termination, the traveller, if the fare is determined by the taximeter, owes the amount that the taximeter indicates at the time of termination of the journey. If a fare has been agreed upon prior to the journey, the traveller owes a proportionate part of the previously agreed price as compensation for the part of the journey already driven.

Article 5: Obligations and Powers of the Traveler

1. The traveler is obliged:
   1. To follow directions or instructions from the carrier, including taking the designated seat.
   2. Wearing the seat belt prior to the ride. Fines resulting from failure to comply with this obligation may be recovered from the traveler.
2. In the taxi the passenger must refrain from:
   1. Damage and/or contamination of the taxi.
   2. The use of alcoholic beverages, unless express permission has been obtained from the carrier.
   3. The carrying and/or use of narcotics.
   4. Aggression, physical assault, harassment, threats or other improper conduct towards the carrier and/or others.
   5. In any way hindering the carrier in the performance of his duties.
3. The passenger must pay either the previously agreed fare or the fare determined by the taximeter.
4. The traveller has the right to change the final destination of the journey at any time, subject to the provisions of paragraph 3.
5. If the passenger chooses to open the door himself, this must be done in such a way that it does not cause any hindrance and/or danger to traffic.

Article 6: Payment

1. The performance under the transport agreement is based on the rates established in accordance with the Flemish decree of 20 April 2001 and correctly announced, as determined by the taximeter or if the fare has been agreed in advance.
2. Payments by the traveller/client to the carrier must be made in cash using a generally accepted means of payment in Belgium, including generally recognised forms of electronic payments, unless otherwise agreed.
3. The carrier has the right to request the passenger/client to make cash payments in the exact amount. The carrier is not obliged to accept a quantity of coins as payment if counting them would cause disproportionate delay.

Article 7: Non-payment

1. The invoice to be paid must be paid in cash, no later than the due date.
2. In the event of non-payment within the specified period, default interest of 15% per year will automatically be due on the outstanding amount without the need for notice of default.
3. In addition, the debt will be increased by 15% as compensation, with a minimum of 25 euros, if legal proceedings are initiated for non-payment.

Article 8: Obligations and Powers of the Carrier

1. The carrier must transport the passenger and the hand luggage carried in a careful and safe manner.
2. The carrier must take the passenger to the destination via the route most favourable to the passenger, unless expressly requested otherwise by the passenger or the control room/central.
3. The carrier must assist the passenger with boarding and alighting and with loading and unloading hand luggage, unless this is not possible for traffic reasons.
4. When using the taximeter, the carrier must leave the meter reading at the end of the journey for a period long enough for the passenger to reasonably be aware of the reading.
5. The carrier must provide the passenger with proof of payment containing mandatory information, including the fare, applicable rates, distance traveled, company name and license number, vehicle registration number, and date and time of the trip.
6. The carrier must handle personal data obtained in connection with trip bookings or otherwise with care, in accordance with the Personal Data Protection Act.
7. In the event of complete or partial suspension of transport, the carrier must inform the passenger as soon as possible of the reasons, the measures to be taken and the possible duration of the interruption.

Article 9: Baggage

1. The traveler must pack his luggage properly.
2. The carrier has the right to refuse carriage of baggage which is of a nuisance, dangerous or prohibited nature, or which may cause damage or contamination. Examples of such items are firearms, explosives, compressed gases, flammable substances, strong odors, narcotics and ammunition.
3. The carrier must take reasonable care to avoid loss of or damage to the passenger’s baggage.

Article 10: Transport of Animals

1. Live animals may, subject to the following paragraph, be transported in easily portable baskets, bags or similar objects which can be placed down or held on the lap. Dogs may also be transported in other ways, provided they are kept on a short leash.
2. Animals may not be transported if they are likely to be a nuisance or a nuisance to the passenger or the driver in any way, or if they are suffering from a serious illness.
3. Assistance dogs, such as guide dogs, must be taken along under all circumstances. If a driver is allergic, he/she must provide alternative transportation.

Article 11: Lost and Found

1. All drivers must return to the carrier any items left in their vehicle by passengers after their shift.
2. The passenger must report to the carrier as soon as possible if he/she has forgotten something in the taxi.
3. If the rightful owner of the found object is known, the carrier must ensure that the object is handed over to him/her. The rightful owner can pick up the object during office hours. If the object has to be delivered, the owner must pay the taxi fare.
4. The carrier is authorised to sell or offer for destruction at the container park a found object that has been transferred to him after three months (or earlier if the object is not suitable for storage).

Article 12: Force Majeure

1. A shortcoming cannot be attributed to the carrier if it is not due to his fault, and if it is not for his account by law, legal act or prevailing views in traffic (force majeure). In the event of force majeure, the traveller/client has the right to terminate the agreement.
2. In the event of force majeure, the traveller/client is not entitled to compensation.

Article 13:Damage to Taxi

1. In the event of vomiting/puking/plussing or causing other unwanted pollution in the taxi by the passenger, the passenger must pay an amount of 250 euros.
2. The expert was called in in the event of any other damage.

Article 14: Complaints and Disputes

1. Complaints about the conclusion and performance of the transport contract must be submitted fully and clearly to the carrier within 8 days after the passenger/principal has discovered or should reasonably have discovered the defects.
2. The carrier will make every effort to handle complaints seriously and reasonably to the satisfaction of the traveller.
3. If no agreement is reached, the carrier must submit the complaint to the arbitration committee appointed by the professional association APTU, as referred to in paragraph 5.
4. If the passenger holds the carrier liable for damage, the passenger must report the damage to the carrier in writing as soon as possible, including the nature and extent of the damage.